FAQ's

About our coffee


What is the difference between a blend and a single origin coffee?

A blend is a mix of different coffee beans that compliment each other well. These beans can have very different origins. Our One of a Kind, Powerhouse and Underdog are blends.

Single origin means the the beans are all from one origin and are not mixed. Our Trailblazer and Dreamcatcher are single origin.

Does coffee have an expiration date?

In theory roasted coffee beans can be kept in storage for a very long time, if kept in an cool, dark and air tight environment. However, to ensure quality we have an expiration date on the packaging to when the coffee will then start to decrease in quality. After opening the packaging, make sure to use the beans within a month or so to keep having delicious cups of coffee.

Is your coffee farmer friendly?

It’s very important to us that our farmers get paid a very fair price for what they supply us with, which are really great coffee beans. Together with our roastery, we have close connections with cooperations all over the world who we have clear and fair agreements with to make it sustainable for them to continue to  do what they love and grow the beans, and also work with us on supplying customers with great coffee.

About our filters


Can I use the filter again?

No, our filters are specially made for one great cup of coffee. After the water has extracted all the taste from the beans, the filter should be thrown away. The coffee ground can be reused for other purposes, such as fertilizer for your house plants or a nourishing skin scrub.

How do I know how much water to pour in?

We have discovered that around 150-200ml of hot water does the trick. If you fill up the filter two and a half times, you get the perfect taste. Feel free to experiment as everyone has their own taste preference, however too much water will often make the coffee taste weak and slightly watery.

What is the best water temperature for filter coffee?

Water temperature actually has a large impact on the taste of the coffee. Too hot often gives a bitter taste, while water thats too cold often doesnt extract the taste of the beans. The perfect temperature is around 90℃, which is achieved by boiling water in your kettle and then letting it cool for about 30 seconds.

How many grams of coffee go in one filter?

We have filled the filters with 14-16 grams of freshly ground coffee.

About order & delivery


How long does it take to receive my order?

When we receive your order, it will take us approximately two days to process and package it. Then we will hand it off to PostNL, who will then quickly deliver it to your doorstep.  After ordering, you can expect your parcel from 2 to 4 working days.

I have received the wrong product, what do I do?

We try to handle every order as well as possible, but sometimes accidents happen. If you happen to have received the wrong order, please give our customer service a call or send a whatsapp message. Make sure to give us the order number you will have in your confirmation email, and we will have a look what went wrong and replace the order when needed.

What happens if I'm not satisfied with the quality of the coffee?

We have carefully picked our beans which we believe have amazing quality and taste. However, due to circumstances the taste of coffee beans can sometimes be effected. This can happen in the roasting process or damage to the packaging. Whenever your are not satisfied, please let us know through our customer service and let us know the expiration date that is stated on the packaging. This is how we track our batches of beans, and gives us an insight on what might have gone wrong. We will then be able to replace your order or reimburse you with the paid amount.

 

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